To successfully create a product, we must first understand the customer journey. In this workshop, you will learn about the basics of customer journey mapping, and how it fits into the broader field of UX Design. Come learn the fundamentals of customer journey and apply what you've learnt to real-world scenarios. You will learn:
● Why and how customer journey mapping is used in UX Design
● Proven consumer journey map design methodologies used for major brands and products
● How to make your own consumer journey map!
This class will occur completely online using Zoom. Class information will be emailed to all students signed up around 24 hours and 2 hours before your class launches.